If you haven’t received a refund yet, please first check your bank statement. As noted, depending on the payment provider the process can take up to 10 business days(usually 3-5). Once you have received an email/text from us stating the refund has been processed, at this stage, it's completely out of our control but depends on the payment providers to decide when the refund will show up in your bank. The restocking fee might be applicable as noted in the return section.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-10 business days(depending on the payment provider). We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Special-ordered items cannot be canceled. You have 7 days to cancel an order, once the order has been processed(item packaged/ tracking number has been created), the cancellation will not be allowed but you may contact us for a return request if the item is eligible for return. All cancellations could be subject to 2.3% - 6% fee to cover transaction costs charged by third-party payment providers. Please ensure you have contacted us on availability before placing an order. Below is a list of some but now all of them, please be mindful when placing the order / considering a return: Some manufacturers would charge a restocking fee ranging from 10% - 30% of the original order value. Any item that is returned more than 30 days after delivery.Any item not in its original condition/ is damaged or missing parts for reasons not due to our error.There are certain situations where only partial refunds are granted (if applicable)
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You may receive a full refund if you choose to receive a store credit instead. Note this is charged by a third-party payment provider, not us.
Please do NOT send back an item without setting up a return firstĭepending on your method of payment, transaction fees might not be refundable which ranges between 2.3% - 6% of the order value. Please do NOT send your purchase back to the manufacturer If you choose to email us to initiate a return, please ensure to include the following information in your email:
Please send an email to or use our return portal located at the top of the page to set up a return. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Other Makes and Models - ĭue to the Chinese New Year, the following brands may or may not be impacted and experiencing delays till for the shipments that's coming from Asian Area directly:.
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